Desktop Scanner Information

Installing The Scanner

This scanner is Plug & Play, meaning that you simply plug into an available USB port on your device. No software driver installation is required. 

Preparing the Scanner For First Use

PDF Prioritization:

Many state driver’s licenses have both a 2D barcode and a 1D barcode. After resetting the SYM to factory defaults you must scan this barcode to force the scanner to read the 2D and not the 1D barcode.

Scanning A Driver’s License

SafeVisitor utilizes the 2D barcode that is found on the back of all US issued Driver’s Licenses. This is a thick bar that is located on the back of the DL as shown below. 

This barcode contains all of the person's information that is found on the front of the license. This is a much more secure way of getting the license’s information as it is very easy to forge the front of a license.

Testing Your Scanner:

Below are two sample barcodes you can use to ensure your scanner is correctly reading barcodes used in SafeVisitor. You will need to first open any editor installed on your PC. Examples are Microsoft Word, Notepad, gEdit, or TextEdit. Once you have opened any of these program and placed the cursor inside of a blank document, simply scan the barcode below.

The output for the sample driver’s license should closely match the output below. Some special characters may appear slightly different. You may use this barcode to test the scanning functions in the SafeVisitor application.

The output for the volunteer barcode should simply be “SV894893”

Additional Barcode Settings

Factory Reset:

Should our support team ask you to reset your SYM please scan the barcode below. Upon scanning the barcode you will hear a confirmation been and then three consecutive beeps increasing in pitch. This indicates the SYM has been reset to factory defaults.

Report Firmware Version:

On occasion we may ask you to scan the barcode below to determine the version of software installed in the digital scanner.  You will need to first open any editor installed on your PC. Examples are Microsoft Word, Notepad, gEdit, or TextEdit. Once you have opened any of these program and placed the cursor inside of a blank document, simply scan the barcode below

Beeper Volume:

Select you preferred confirmation tone by scanning the barcodes below.